Frequently Asked Questions
Sustainability & Materials
What makes Glitch Anomaly sustainable?
All our clothing is made from eco-friendly materials including 100% organic ring-spun combed cotton, recycled polyester blends, and biodegradable fabrics. We're committed to reducing environmental impact while delivering premium quality sustainable fashion.
What materials do you use in your clothing?
Our sustainable apparel is crafted from organic cotton (100% certified organic ring-spun combed cotton), recycled polyester (85% organic cotton + 15% recycled polyester blends), and 100% recycled polyester options. Our Bio-Degradable Collection features our most environmentally conscious materials.
Are your products ethically made?
Yes, we're committed to ethical fashion. Our sustainable clothing is produced with respect for both people and the planet, using eco-friendly materials and responsible manufacturing practices.
How do I care for organic cotton and recycled materials?
To extend the life of your sustainable garments, wash in cold water, air dry when possible, and avoid harsh chemicals. This preserves the organic cotton fibers and recycled materials while reducing energy consumption.
Shipping & Delivery
What countries do you ship to?
We ship sustainable fashion worldwide from our UK base. Shipping times vary by location, and we use eco-conscious packaging materials whenever possible.
How long does delivery take?
Standard delivery typically takes 3-7 business days within the UK and 7-14 business days internationally. Express shipping options are available at checkout.
Is your packaging sustainable?
Yes! We use recyclable and biodegradable packaging materials to ensure your eco-friendly clothing arrives with minimal environmental impact.
How can I track my order?
Once your sustainable apparel ships, you'll receive a tracking number via email to monitor your delivery.
Returns & Exchanges
What is your return policy for sustainable clothing?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. We want you to love your eco-friendly wardrobe!
How do I start a return or exchange?
Contact our customer service team or log into your account to initiate a return request. We'll guide you through the process for returning or exchanging your sustainable fashion items.
Can I exchange for a different size or color?
Yes! We offer exchanges for different sizes or colors in our Signature Collection, Hourglass Collection, and other sustainable apparel lines, subject to availability.
Products & Collections
What's the difference between your Signature Collection and Hourglass Collection?
Our Signature Collection features core sustainable staple garments made with premium organic materials for everyday comfort and style. The Hourglass Collection offers unique design elements while maintaining our commitment to eco-friendly fashion.
What is the Bio-Degradable Collection?
Our Bio-Degradable Collection showcases our most environmentally conscious sustainable clothing, made from materials that naturally decompose, reducing long-term environmental impact.
Do you restock sold-out sustainable items?
Yes! We regularly restock popular eco-friendly hoodies, organic cotton t-shirts, and other sustainable apparel. Sign up for notifications on product pages to be alerted when items return.
What sizes do you offer?
Our sustainable clothing is available in a range of sizes to fit every body. Check individual product pages for specific size charts and measurements.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout for your sustainable fashion purchases.
Can I modify my order after placing it?
Please contact us immediately if you need to modify your sustainable clothing order. We'll do our best to accommodate changes before shipping.
Do you offer customer accounts?
Yes! Create an account to track your eco-friendly fashion orders, save addresses, and enjoy faster checkout on future sustainable purchases.